Frequently Asked Questions

General Information

  • What is Biosite Medical Instruments, and what do you offer?

    Biosite Medical Instruments specializes in providing high-quality medical devices, equipment, and solutions for healthcare professionals. We also offer training, calibration, and maintenance services to support the medical industry.

  • Where are you located?

    Our main office is located at San Juan, Metro Manila, Cebu City and Davao, but we cater to clients nationwide and offer shipping options for remote areas.

  • Do you offer warranties for your products?

    Yes, all our products come with a warranty. The duration and terms vary depending on the product category. Please refer to the product manual or contact us for more details.

  • How can I request a demonstration of a product?

    You can request a product demonstration by filling out the form on our "Request Demo" page or contacting our sales team directly.

  • Are your products ISO certified?

    Yes, many of our products meet international ISO certification standards. Please check specific product details for compliance information.

Ordering & Payment

  • How do I place an order?

    Orders can be placed through our website's "Request Purchase Order" page or by contacting our sales team directly.

  • What payment methods do you accept?

    We accept bank transfers, credit cards, and other secure payment options. For more details, refer to our payment guidelines on the "Contact" page.

  • Is there a minimum order quantity?

    Some products may have a minimum order quantity. This will be specified in the product details or during the quotation process.

Shipping & Delivery

Returns & Refunds

  • What is your return policy?

    Returns are accepted within 30 days of purchase for unused and undamaged items in their original packaging. Certain conditions and restocking fees may apply.

  • How do I request a refund or replacement?

    To request a refund or replacement, contact our customer service team with your order number and details about the issue.

Service & Support

Quotations & Pricing

Events & Training